FAQ

Common pre-purchase questions

Short-first answers for high-intent questions about image quality, realism, privacy, rights, and turnaround time.

Getting Started

Can I remove furniture and clutter?

Yes. You can remove small clutter or large furniture, especially when the target object is clearly selected or described.

Specific location cues like near the window or beside the sofa improve removal precision and keep untouched regions stable. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can you stage an already furnished room?

Yes. Lightly furnished rooms can be restyled, but heavy clutter usually benefits from a cleanup pass first.

When source furniture density is high, remove distracting items first and then stage for stronger realism and style consistency. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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How does AI virtual staging work?

AI virtual staging analyzes room geometry, then adds style-aligned furniture and decor while preserving key architectural features.

The model detects major surfaces, applies a style plan, and renders staging variants with furniture scale matched to visible room dimensions. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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How long does processing take?

Most edits complete in minutes, with timing based on image size and complexity.

Complex scenes with mirrors, occlusions, or large removals may require extra passes and slightly longer processing time. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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What image resolution is best?

Use at least 1600px on the long edge for reliable results and fewer artifacts.

Higher-resolution uploads preserve edge detail and help the model rebuild textures after object removal. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Image Quality Formats

Can I upload phone photos?

Yes. Modern phone photos work well when they are sharp, level, and properly exposed.

Avoid digital zoom and motion blur, and keep the room frame straight to improve geometry consistency. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can you fix dark photos?

Moderately dark photos can still work, but severe underexposure reduces texture fidelity.

Balanced exposure and neutral white balance improve both staging realism and object removal continuity. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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How do I avoid warped results?

Use straight-on camera angles and avoid extreme wide-angle distortion.

Keeping vertical lines straight helps the model infer furniture scale and room perspective correctly. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Is there an upload size limit?

Yes, uploads have size limits to keep processing stable. Check current limits in the uploader UI.

When files exceed limits, export a high-quality but reasonably compressed version without changing aspect ratio. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Which file formats are supported?

JPG and PNG are supported for staging and object removal workflows.

Use original exports when possible to avoid compression artifacts introduced by screenshots or chat-forwarded images. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Pricing Credits

Can I upgrade for batch work?

Yes. Higher tiers and custom plans support larger listing volumes and repeat workflows.

Teams running agent or brokerage pipelines typically use higher-tier plans to maintain throughput and consistency. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Do credits expire?

Expiration depends on your plan. Check your billing section for exact validity windows.

Subscription and prepaid credit behavior may differ, so always confirm the active policy in your account billing panel. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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How do credits work?

Credits are consumed per processed image variant according to the selected workflow.

Generating multiple variations or reruns uses additional credits, so a first-pass quality checklist can lower spend. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Is there a free trial?

Yes. A free trial is available with limited capacity and may include watermarking.

The free tier is intended for quality validation before purchase and may limit batch volume or output options. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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What payment methods are supported?

Common card-based payment methods are supported, with invoices available from your account history.

Invoice visibility and tax detail depend on account profile completion and region-specific billing rules. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Privacy Data

Are uploads used for model training?

Customer content is handled according to the privacy policy and account terms.

Always reference the latest privacy policy for exact processing and retention commitments. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can I delete my uploads?

Yes. You can remove assets from your gallery and use recycle-bin controls where available.

Deletion workflows are designed to let users control retained content after delivery and export. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can I request a data export?

Yes. You can contact support for account-level data requests where applicable.

Data-rights handling follows policy and legal requirements for supported regions. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Do you store my photos?

Images are stored to provide processing and account history features, subject to retention policy.

You can manage your content lifecycle from account controls, including cleanup and deletion actions. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Is my data encrypted?

Transport and storage protections are applied as part of standard platform security practices.

Use strong account credentials and review account activity periodically for defense-in-depth. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Rights Licensing

Are there content restrictions?

Yes. Content policies prohibit unsafe, illegal, or disallowed material.

If content is flagged, review policy requirements and revise the request before re-submission. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can agencies use this for client work?

Yes. Agencies and broker teams can use outputs for client listing operations under valid terms.

For large-team operations, align roles and billing ownership before production rollout. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can I use generated images commercially?

Commercial listing usage is supported under the applicable plan and terms.

Review the active terms to confirm permitted channels, attribution rules, and restricted use cases. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Is attribution required?

Attribution requirements depend on plan and contractual terms.

Check your active agreement to confirm whether public attribution is required for publishing. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Who owns final images?

Ownership and usage rights are defined by the terms and your subscription status.

Keep billing and account status current to avoid interruption of license entitlements. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Styles Control

Can I control furniture density?

Yes. You can request low, medium, or high density depending on marketing goals.

Lower density usually improves realism and keeps architectural features visible for listing platforms. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can I get multiple variants?

Yes. Generating several variants is recommended before selecting your final listing image.

A three-variant comparison is a practical baseline for evaluating realism, style fit, and buyer appeal. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Can I preserve specific features?

Yes. You can explicitly preserve floors, windows, fireplaces, and other architectural anchors.

Use direct constraints like keep hardwood floor visible to reduce unintended modifications. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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How specific should instructions be?

Be specific and concise, including object location and what must remain untouched.

Clear intent statements reduce retries and improve first-pass quality for both staging and removal. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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Which styles are supported?

Common styles include modern, Scandinavian, Japandi, minimal, rustic, and luxury.

Choose one style family for the full listing set to keep cross-room consistency and avoid mixed visual language. Use this answer as a quick decision guide. For implementation details, review the linked docs and examples sections.

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